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Digital euro: listening to the public

A digital euro would offer a comprehensive solution to the evolving needs of modern consumers.

Executive Board member Piero Cipollone

We are committed to actively involving the public in the development of a digital euro. By conducting surveys, interviews, and focus groups, we gain valuable insights into the needs and preferences of potential users.

These conversations are helping us design a digital euro that meets your expectations - and that is safe, easy to use, and accessible to everyone.

Read more about our engagement with the public

Study on digital wallet features

From December 2022 to January 2023 we carried out focus groups to assess euro area citizens’ perceptions of digital wallet features. Most participants expressed interest in trying out the digital wallet, providing crucial insights for shaping the design of a potential digital euro.

Read the study

Study on new digital payment methods

From October to December 2021 we conducted focus groups in all euro area countries to gather views from different target audiences on their payment habits. People want convenient, fast and easy-to-use payment solutions that take into account the safety and the security of their data.

Focus groups findings

Public consultation report

From 12 October 2020 until 12 January 2021 we ran a public consultation to collect views on the benefits and challenges of issuing a digital euro and on its possible design. The responses provide valuable input for the Eurosystem’s ongoing assessments on the possibility of a digital euro.

Read the report

Views of public consultation respondents - 2021

Privacy, security and the ability to pay across the euro area all matter

Privacy is considered the most important feature of a digital euro by both citizens and professionals. A digital euro should also be secure, cheap and easy to use throughout the euro area.

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Integration with existing payment solutions is important

Licensed intermediaries should play a role in the provision of digital euro services. They would be best suited to provide innovative and efficient services, integrating them into existing banking and payment systems.

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Cards, wallets and smartphones could provide cash-like features

All currently available hardware and software solutions could be adapted to use a digital euro and make payments similar to cash transactions, so long as they continue to do so safely and securely.

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Find out more about related content

Read more about the digital euro project

Digital euro hub

Read about who is involved in the digital euro project

Governance and stakeholder engagement

Find the answers to all your questions

FAQs on a digital euro